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Email info@thelettingshop.ltd.uk

Landlords

Why use The Lettings Shop to let your property?

Tennants

How The Lettings Shop can help find your new home

Tenant FAQs

What references do I need to get?

  • Proof of person (2 forms required)
  • Current passport
  • Current driving licence (photo type)
  • Birth Certificate
  • Proof of residency (3 months latest or 12 weekly latest)
  • Council tax bill or utility bill
  • Bank statement
  • Wage slip

* PLEASE NOTE: We will require the wage slips/bank statement to be 3 monthly recent copies confirming income. All forms of ID will be copied and kept for filing purposes.

Who is responsible for contacting the utility companies after I move in?

You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.

When will the rent leave my account?

Generally rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date in order to be in the recipients account on the due date (The due date is typically, although not always, the date on which you moved in).

What happens if my rent is paid late?

Any problems with rental payments, that my result in late payment should be conveyed to the lettings shop. Arrears letters (for which you will be charged) will be issued if rent remains outstanding beyond 5 days after it was due. Interest will be charged until payment is made.

If I have any problems during my tenancy who do I speak to? If your property is managed by the lettings shop please call 0000 000 000 or email your enquiry to xxxxxxx@thelettingshp.ltd.uk

If your property is not managed by please call your instructed landlord.

If I want to serve notice to vacate my property what should I do?

Notice would need to be served in accordance with your particular lease agreement by recorded delivery to The lettings shop, or you can come into the office to discuss options further.

What penalties will I incur should I break my lease agreement early?

The primary liability is for rent until the end of the contract or its break clause point.

If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord's commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.

How will my payments cease at the end of my tenancy?

You should contact your bank directly to cancel your standing order once the last payment has left your account.

What should I do with the keys at the end of the tenancy?

Unless specific instructions are given by your landlord keys should be taken to your lettings shop office. Please ensure all sets are returned, a receipt is obtained and that this happens on or before the last day of your tenancy.

What expenditure should I expect at the end of the tenancy?

As an outgoing tenant typically your costs will be associated with professional cleaning and the inventory check out. Any discrepancies between the check in and check out may result in deductions from your deposit

What is the Deposit Protection Scheme?

Your deposit will be protected by the Deposit Protection Scheme.

In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 14 days. Where appropriate, he lettings shop will register the deposit on your behalf.

When is my deposit returned to me?

Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and the lettings shop has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions.

This typically takes 10 working days and generally no more than 28 days.

How do I work out a monthly rental payment?

The best way to work out the monthly rental payment for a property is to multiply the weekly rent by 52 and divide the total by 12.

How do I pay rent?

You will be asked to set up a monthly standing order with your bank. We will provide you with all details upon move in.

How do I renew my contract after the first year?

You should inform us 60 days prior to the end of your tenancy to allow enough time to arrange all the related administration.



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